Shipping & Returns

Shipping

Orders are prepared and dispatched within 1–3 business days. Depending on your destination, delivery typically takes 7–15 business days. You will receive a tracking link by email as soon as your order ships.

Returns

We want you to love your ChillMate™. If your order arrives damaged or faulty, contact us within 30 days of delivery and we will make it right with a replacement or refund. Because of hygiene reasons, we can only accept returns of unused items in their original packaging.

Damaged or missing orders

If your parcel arrives damaged or goes missing in transit, contact us at adammohamed_ms@yahoo.com with your order number and we will resolve it as quickly as possible.