Privacy Policy

1. Who we are

CHILLMATE (“we”, “our”) operates this online store from Dubai, United Arab Emirates. This policy explains what personal data we collect, how we use it, and the rights you have over it.

2. Data we collect

  • Order data: name, email, phone, shipping and billing address, and order contents — required to fulfil your order.
  • Payment data: handled directly by our payment providers (for example Shopify Payments and PayPal). We never see or store your full card details.
  • Device data: IP address, browser type, and pages visited, collected via cookies to run and improve the store.
  • Marketing data: your email address, only if you choose to join our newsletter.

3. How we use your data

We use your data to process and deliver orders, provide customer support, prevent fraud, and — only with your consent — send you marketing emails. You can unsubscribe at any time.

4. Sharing with third parties

We share only what is necessary to run the store:

  • Shopify — our e-commerce platform (data processing agreement in place).
  • Payment providers — to take payment securely.
  • Fulfillment partners — your name, address and order contents, so your parcel can be packed and shipped.
  • Authorities — where we are legally required.

We never sell your personal data.

5. Cookies

The store uses essential cookies (cart, checkout, security) and, with your consent, analytics and marketing cookies. You can control cookies through your browser settings and the cookie banner.

6. Data retention

We keep order data for as long as needed to fulfil the order and meet legal, tax and accounting obligations. Marketing data is kept until you unsubscribe.

7. Your rights

You can request access to, correction of, or deletion of your personal data at any time by emailing adammohamed_ms@yahoo.com. We respond within 30 days.

8. Security

Data is transmitted over encrypted connections (HTTPS) and processed on Shopify's PCI-compliant infrastructure. No method of transmission is 100% secure, but we take all reasonable measures to protect your data.

9. Changes to this policy

We may update this policy from time to time. The current version is always published on this page.

10. Contact

CHILLMATE, Dubai, United Arab Emirates — adammohamed_ms@yahoo.com